FAQ
RENTAL INFORMATION & POLICIES
HOW DO I PLACE MY ORDER?
The best way to place an order is through the contact form on our website. You may also email us directly at intimatepartyandeventsrentals@gmail.com or call us at 214.669.8757. Once your request has been reviewed, we will be in touch to confirm product availability, as well as answer any questions you may have.
HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
We recommend that you place your order as soon as possible to ensure your desired rental items are secured. We cannot guarantee the availability of our items until we have received a signed contract and a 30% non-refundable retainer payment.
HOW LONG CAN I HAVE MY ORDER FOR?
Our items are quoted for a one-day (single event) use. Should you desire to use our rentals for a longer period of time, please contact us to receive a long-term rate quote.
DO YOU OFFER DELIVERY OR PICK UP?
Yes, we offer pick up or delivery at an additional fee that is caculated based on venue location as well as order size. A pick up can be arranged for 1 business day before the event and a return can be arranged for 1 business day after your event.
CAN YOU SET UP MY RENTALS?
Absolutely! If you would like our team to set up for your wedding or event contact us for specific details and fees. Our delivery fee does not include setup.
WHAT IS YOUR DAMAGED AND MISSING ITEMS POLICY?
In the event of damaged or misplaced items, you will be informed as soon as possible.We charge a replacement fee for all damaged, broken or missing items rental items and packaging. This fee varies depending on the item, as well as our ability to restock it. The customer is responsible for the goods from the time of pick-up/delivery until the items are returned/picked up by our team. Be sure that all items are secure and protected from the weather while it is in your possession. We do charge for; soiled, broken, damaged, or missing items, including packaging materials.
DO I NEED TO RETURN RENTED ITEMS CLEAN?
We take care of all cleaning and sanitizing procedures upon return. We kindly ask that you scrape or rinse plates and cutlery free of any food, and empty glassware. All items should be placed back into the containers they arrived in.